Side-by-side training is a key ingredient of any call centre training
programme. This has just got easier with the introduction of a small
headset adaptor; the agent Buddy Training Switch. There are two separate
mute buttons which allow either the trainer or advisor to join or leave
the conversation anytime they want. It will work with most telephones
and is compaitble with other brands including Jabra, Plantronics and
Sennheiser.